Privacy Policy

Effective Date: January 1, 2026

At ECHOS, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website and services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Information related to service inquiries

We may also collect limited non-personal information automatically through website analytics tools (such as browser type, device type, and pages visited).

How We Use Your Information

We use collected information to:

  • Provide and coordinate services

  • Respond to inquiries

  • Communicate regarding appointments, updates, or case-related matters (including text messaging if consent is provided)

  • Improve our website and services

  • Comply with legal and regulatory requirements

Text Messaging Consent

If you provide consent to receive text messages, we may use text messaging to communicate appointment reminders, service updates, and case-related information. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP.

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only:

  • With your consent

  • As required by law

  • With authorized service providers assisting in operations under confidentiality agreements

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

Your Rights

You may request to review, update, or withdraw consent for communications at any time by contacting us at:
office@echoslancaster.org or 717-361-0740