Privacy Policy

Effective Date: January 1, 2026

At ECHOS, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website and services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Information related to service inquiries

We may also collect limited non-personal information automatically through website analytics tools (such as browser type, device type, and pages visited).

How We Use Your Information

We use collected information to:

  • Provide and coordinate services

  • Respond to inquiries

  • Communicate regarding appointments, updates, or case-related matters (including text messaging if consent is provided)

  • Improve our website and services

  • Comply with legal and regulatory requirements

SMS/Text Messaging Privacy

If you provide your mobile phone number and consent to receive text messages from Elizabethtown Community Housing & Outreach Services (ECHOS), we will use your mobile number and SMS consent information only to communicate with you regarding ECHOS services, appointments, programs, resources, and other communications you have agreed to receive.

Mobile information, including phone numbers and SMS opt-in consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may use service providers that assist us in delivering text messages on our behalf; however, these providers may only use information as necessary to provide those services to ECHOS.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact ECHOS at 717-361-0740. Message frequency may vary. Message and data rates may apply.

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only:

  • With your consent

  • As required by law

  • With authorized service providers assisting in operations under confidentiality agreements

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

Your Rights

You may request to review, update, or withdraw consent for communications at any time by contacting us at:
office@echoslancaster.org or 717-361-0740